24-Hour Emergency Assistance
24-Hour Emergency Assistance Service
Provides on-call counseling, problem-solving, and/or immediate response for assistance at a person’s home due to a health or personal emergency that is not related to an injury or immediate danger. This service does not replace 911 when emergency medical attention is needed.
Covered Services
Non-Equipment Services:
- Immediate response for assistance at the person’s home
- On-call counseling and problem-solving
Equipment Services:
- Personal Emergency Response System (PERS) installation and testing
- PERS device and monitoring
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Not covered within the service
24-hour emergency assistance does not cover:
- Scheduled on-call support provided through other services.
- Staffing for other services.
- Staff person sleeping or awake overnight in the person’s own home.
